Privacy policy

Last Updated: September 7, 2026

OVERVIEW

This Privacy Policy describes how VOXXIE LAB, operated by Vintstep FZ-LLC (“we”, “us”, or “our”), collects, uses, protects, and discloses your Personal Information when you visit, use our services, or make a purchase from voxxielab.com (the “Site”) or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of our Services.

1. INFORMATION WE COLLECT

To process your footwear orders and provide our services, we collect personal information about you from various sources.

A. Information You Directly Provide to Us

  • Contact Information: Full name, billing address, shipping address, email address, and phone number.
  • Order Information: Details about the sneakers and products you purchase, sizing selections, delivery preferences, order confirmations, and customer support communications.
  • Payment Information: Payment card details, billing address, and transaction identifiers. (Note: All payment transactions are securely processed by PCI-compliant third-party payment gateways such as Shopify Payments, Stripe, or PayPal. We do not store raw credit card numbers or security CVV codes on our servers).
  • Account Credentials: Username, password, and preferences if you create a customer account with us.

B. Information Collected Automatically

When you visit our Site, certain information about your device and interaction with our Site is automatically collected:

  • Device Information: IP address, browser type, operating system, device identifiers, time zone, and language settings.
  • Browsing Activity: Pages or products viewed, referring/exit URLs, search queries, clicking patterns, and session durations via cookies and tracking tags.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your information for legitimate business purposes, including:

  • Order Fulfillment & Delivery: To process payments, arrange manufacturing, print shipping labels, handle courier delivery to eligible regions (US, Canada, UK, selected EU countries, and Oceania), and communicate order status.
  • Customer Support: To answer questions, resolve fit or sizing inquiries, handle claims for damaged/defective items, and manage discount redemptions.
  • Site Improvement & Analytics: To optimize website performance, improve user experience, and analyze customer behavior and shopping trends.
  • Marketing & Communications: To send you transactional updates, newsletters, new sneaker releases, or exclusive offers (such as our 15% returning customer discount), provided you have opted in where legally required. You may unsubscribe at any time.
  • Security & Fraud Prevention: To verify transactions, prevent fraudulent activities, and maintain system integrity.

3. SHARING YOUR PERSONAL INFORMATION

We do not sell, rent, or trade your personal information. We share your personal data only with trusted third parties strictly necessary to operate our business:

  • E-Commerce Platform: Hosted on Shopify, which stores customer data securely compliant with global data standards.
  • Production & Logistics Partners: On-demand footwear fulfillment manufacturers and international logistics couriers to produce and deliver your sneakers to your address.
  • Payment Processors: Secure merchant gateways that process your financial transactions under strict PCI-DSS standards.
  • Legal & Regulatory Compliance: When required by law, subpoena, or government authority to protect our rights, safety, or legal obligations under applicable laws of the United Arab Emirates or international jurisdictions.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to remember your preferences, keep items in your shopping cart, and analyze traffic.

  • You can manage or disable cookies via your browser settings. However, disabling certain functional cookies may limit some features of the Site (such as maintaining your cart during checkout).

5. INTERNATIONAL DATA TRANSFERS

Our operating entity, Vintstep FZ-LLC, is registered in the United Arab Emirates (UAE), and we utilize cloud infrastructure and fulfillment networks located globally (including the United States, Europe, and Asia). Your data may be transferred to and maintained on computers situated outside your country of residence, where data protection laws may differ. We take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

6. YOUR RIGHTS (GDPR, PIPEDA & CCPA COMPLIANCE)

Depending on where you reside (including the European Union, United Kingdom, Canada, or certain US states like California), you have statutory rights regarding your personal information:

  • Right of Access: The right to request copies of the personal data we hold about you.
  • Right to Rectification: The right to request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): The right to request deletion of your personal data under certain conditions.
  • Right to Restrict or Object to Processing: The right to limit or object to how we process your personal information.
  • Right to Data Portability: The right to receive your personal data in a structured, machine-readable format.
  • Right to Opt-Out: The right to opt out of promotional emails and automated marketing communications at any time.

To exercise any of these rights, please contact our Data Protection team at support@voxxielab.com. We will verify your identity before processing your request.

7. DATA RETENTION & SECURITY

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations (such as tax and accounting record-keeping), and resolve disputes. We maintain appropriate administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, or use.

8. CHILDREN’S PRIVACY

Our Site and products are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us immediately, and we will promptly delete such records.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our legal requirements, practices, or operational procedures. Any updates will be posted on this page with an updated "Last Updated" date.

10. CONTACT US & DATA CONTROLLER

If you have questions, comments, or requests regarding this Privacy Policy or your personal information, please reach out to:

  • Brand Name: VOXXIE LAB
  • Data Controller / Operating Entity: Vintstep FZ-LLC
  • Trade License Number: 45036360
  • Registered Address: CWEP5105 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
  • Official Website: https://www.voxxielab.com
  • Privacy & Support Email: support@voxxielab.com