Shipping policy

Last Updated: September 7, 2026

Thank you for shopping at VOXXIE LAB, operated by Vintstep FZ-LLC. We are dedicated to delivering our thoughtfully crafted footwear to you safely, efficiently, and transparently.

Please review the details below regarding our production windows, shipping speeds, supported destinations, our duty-inclusive policy, and delivery support procedures.

1. SUPPORTED SHIPPING DESTINATIONS

We currently ship exclusively to the following countries and regions:

  • North America: United States and Canada
  • United Kingdom: England, Scotland, Wales, Northern Ireland
  • Selected European Union Countries: Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Spain, and Sweden
  • Oceania: Australia and New Zealand

2. PRODUCTION & PROCESSING TIME

Every pair of VOXXIE LAB sneakers is crafted on demand upon order confirmation to ensure precision and quality.

  • Production / Processing Time: 5 – 7 business days (Monday – Friday, excluding weekends and public holidays)
  • Once production is complete and your footwear passes our quality inspection, it will be packaged and handed over to our international logistics carrier. You will receive an automated email confirmation containing your tracking number.

3. SHIPPING METHODS & ESTIMATED DELIVERY TIMELINES

Shipping transit times begin after the production process has been completed and the parcel is handed over to the carrier:

Shipping Method Estimated Delivery Time Tracking Included
Standard Shipping 12 – 18 business days Yes
Express Shipping 5 – 7 business days Yes

Please note: Delivery timeframes are estimates and may vary slightly due to carrier logistical constraints, regional holidays, or local postal processing.

4. SHIPPING PROMOTIONS & RATES

We offer automatic shipping promotions applied directly at checkout:

  • Buy 1 Pair: FREE Standard Shipping (Applied automatically at checkout)
  • Buy 2 or More Pairs: FREE Express Shipping (Automatically upgraded at checkout)

5. CUSTOMS, IMPORT DUTIES & TAXES (DELIVERED DUTY PAID)

We believe in a completely transparent shopping experience with no surprise fees:

  • 100% Covered by Us (DDP): All international orders shipped to our supported destinations (United States, Canada, United Kingdom, Selected EU countries, Australia, and New Zealand) are dispatched on a DDP (Delivered Duty Paid) basis.

  • No Extra Charges Upon Delivery: Any applicable customs duties, import tariffs, or local import taxes are fully handled and covered by VOXXIE LAB. You will not be requested by the courier to pay any additional fees to receive your parcel.

6. ORDER TRACKING

Once your package departs our facility, you will receive an automated shipping notification with carrier details and an active tracking link.

  • Please allow 24 – 48 hours for tracking milestones to update on the carrier’s portal following label creation.
  • You can track the status of your parcel directly via the link provided in your email or by contacting our team.

7. ADDRESS ACCURACY & MODIFICATIONS

Because our manufacturing workflow begins promptly after an order is confirmed:

  • Please verify that your delivery address, unit/apartment number, and postal code are accurate before completing payment.
  • Address alteration requests must be submitted to support@voxxielab.com within 24 hours of placing your order. Once manufacturing has progressed or a shipping label has been generated, rerouting cannot be guaranteed.
  • VOXXIE LAB is not liable for orders delivered incorrectly due to invalid or incomplete shipping details provided during checkout.

8. TRANSIT DELAYS, CUSTOMS & LOST SHIPMENTS

  • Delivery Overdue (Exceeding Estimated Timeframe by Over 7 Days):

While the vast majority of packages arrive within our estimated delivery window, unexpected carrier delays can occasionally occur.

If your shipment has exceeded our promised shipping timeframe by more than 7 business days and you have not yet received your order, please reach out to us immediately at support@voxxielab.com with your order number. Our dedicated support team will promptly open an official investigation with the logistics carrier and track your package on your behalf.

  • Transit Delays & Customs:

International shipments may occasionally face logistical clearance or regional routing checks beyond our control. We actively monitor transit performance to resolve bottlenecks as swiftly as possible.

  • Lost in Transit & Inactive Tracking:

If your tracking status has not updated for more than 20 consecutive days, or if the carrier officially declares the shipment lost in transit, we will provide you with a free replacement reshipment or a full refund.

  • Damaged in Transit:

If your footwear arrives physically damaged, please photograph the external packaging and the damaged sneakers, and notify our team at support@voxxielab.com within 48 hours of receipt so we can arrange an immediate replacement.

  • Need Help? We're Here to Make It Right:

If there is any issue or concern regarding your shipment, please reach out to us at support@voxxielab.com. Our support team is committed to assisting you and ensuring everything is taken care of properly.

9. CONTACT & LEGAL ENTITY

For any shipping questions, order updates, or inquiries regarding your delivery, please contact our support department:

  • Brand Name: VOXXIE LAB
  • Operating Entity: Vintstep FZ-LLC
  • Trade License Number: 45036360
  • Registered Address: CWEP5105 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
  • Customer Support: support@voxxielab.com
  • Store URL: https://www.voxxielab.com